Frequently Asked Questions (FAQ)

Below are the most common questions users encounter when using Pop Assistant.

1. What is Pop Assistant?

Pop Assistant is a multifunctional platform that integrates document management, online notes, drawing, mind maps, visual workflows, AI assistant, website analytics, and intelligent customer service — providing efficient knowledge and workflow management for individuals and teams.

2. What can the AI Assistant do?

Pop supports multiple mainstream AI models (OpenAI, DeepSeek, Claude, Qwen, etc.) and can perform:

Conversational Q&A
Code assistance
Text translation & polishing
PDF / image understanding
Summarization, extraction, rewriting
Long‑document Q&A
Work content generation

3. How do I manage and collaborate on documents?

Pop supports uploading and managing PDF, Word, Excel, Markdown, and more, with features including:

Folder organization
Tagging & search
Version control
Permission control
Document collaboration & comments

4. What is the purpose of visual workflows?

You can build automation flows through drag‑and‑drop. Available nodes include:

AI nodes
File processing
HTTP requests
Databases
Condition branches & loops
Output nodes

Helping you automate complex tasks with ease.

5. What are the highlights of online notes and drawing?

Markdown-rich text editing
Mixed text & images
Real‑time sync
Math formulas
Mind map / flowchart / diagram support
Integration with workflows

6. How do I use mind maps?

Pop provides drag‑and‑drop adjustments, shortcuts, auto‑layout, and theme switching — making it ideal for organizing knowledge and project structures.

7. Is my data secure?

Pop uses industry‑standard security measures:

User data isolation
Full HTTPS encryption
Local encrypted storage
No private data used for model training

8. Does Pop support multiple languages and platforms?

Yes — Pop supports Mac / Windows / Linux / Web, and offers multilingual UI (Chinese, English, etc.).

9. Does it support offline mode?

Yes. You can edit documents, notes, and drawings offline, and the system will automatically sync when reconnected.

10. Can I export documents?

Supported export formats include:

PDF
Markdown
HTML
PNG (drawings / mind maps)
Flow (workflows)
JSON (data)

11. What image and PDF abilities does AI support?

Smart PDF summaries
OCR parsing
Table structure extraction
Text fragment location
Image understanding & description

12. Can workflows connect to external systems?

Yes, workflows support:

API requests
Webhooks
MySQL / SQLite / Postgres
MCP tools

And can be extended to integrate enterprise internal systems.

13. What is the App Center?

The App Center provides a set of useful tools, such as:

PDF split/merge
QR code generator
Icon generator
Hash calculator
Base64 converter
PPT generator

You can also publish your own workflows as apps.

14. How do I use the Website Assistant?

Simply embed a JS snippet to enable:

Website analytics
Real‑time visitors
Intelligent customer service
FAQ
Conversation history
Display rules and triggers

15. How does the intelligent customer service answer Knowledge Base content?

In Website Assistant → Intelligent Customer Service, select a knowledge base.
Pop will automatically retrieve and answer based on your documents.

16. How do I build a Knowledge Base?

Supports:

Uploading PDF, Word, TXT, Markdown
Automatic parsing & chunking
Full‑text search
BM25 / vector search
Hybrid retrieval

17. What is the AI fallback strategy?

When the knowledge base cannot answer, you can configure:

Fixed reply
Let AI answer automatically
Hybrid strategy

18. Does Pop support extensions or plugins?

Yes — via MCP (Model Context Protocol), Pop can extend capabilities such as:

File system
Browser
Excel
GitHub
Twitter
Search services
And more.

19. How do I submit feedback?

Go to Settings → Feedback, where you can submit screenshots, descriptions, and attachments.
The team will respond promptly.

20. How do I troubleshoot workflow execution failures?

Recommended steps:

Open the Run Logs on the right to view the error
Check if any input parameter is missing
Test HTTP requests independently
Verify whether MCP tools are running
Ensure data types between nodes match

21. Why is website analytics not showing visitors?

Please verify:

The website uses HTTPS
SDK code is correctly placed in <head> or <body>
No ad‑blocking plugins are removing the script
Domain is added in Pop backend
Browser is not using “Do Not Track (DNT)”

22. Why is the intelligent customer service widget not showing?

Check the following:

Display switch is enabled
Visitor region restriction is not blocking display
Hidden‑path rules do not hide the widget
Floating button CSS is not overridden
SDK parameters match your site configuration

23. Is Pop Assistant free?

Pop Assistant is currently completely free for all users.
No features that are publicly available require payment.
Any future pricing plans will be clearly announced via the website and within the app.

24. How do I log in to Pop Assistant?

You can log in via two methods:

Client Login

Download the Pop desktop client (Mac / Windows / Linux) from the official website.

Web Login

Visit:
https://app.popllm.com
and log in using your account.