Using Knowledge Base for Q&A

The Knowledge Base is one of the most powerful features in Pop. It allows you to index multiple documents in a structured manner and perform precise retrieval and answering through AI.
This chapter will guide you through creating a knowledge base, importing documents, and performing AI‑powered Q&A.

📚 1. What Is a Knowledge Base?

A Knowledge Base is a searchable AI information repository suitable for:

FAQ collections
Product documentation
Technical specifications
Project materials
Meeting notes
Legal documents
Customer support knowledge bases
Any scenario requiring multi‑document search

💡 Unlike a single document, a Knowledge Base supports cross‑document retrieval, making it ideal for enterprise‑level or large‑scale content management.

🗂 2. Create Your First Knowledge Base

Open the left navigation: Knowledge Base (KB)
Click “Create Knowledge Base” in the top‑right corner
Enter a name, for example:
```
Company Product Knowledge Base
```
After creation, you’ll enter the knowledge base details page.

📁 3. Import Documents into the Knowledge Base

You can import through three methods:

① Add from Document Center

In any document’s reader page, click:

Add to Knowledge Base → Select Knowledge Base

② Upload Files Inside the Knowledge Base

Inside a knowledge base, click:

Upload File

Supports bulk import of PDF, Word, Markdown, and more.

③ Drag and Drop

Directly drag files into the knowledge base page.

🔍 4. How Pop Processes Your Documents

Pop automatically performs the following steps:

Step	Description
Chunking	Automatically slices text into 200–500‑character segments
Cleaning	Removes extra symbols, formatting, and empty lines
Embedding	Generates vector embeddings using an embedding model
Indexing	Builds search indexes for AI retrieval

⚠️ All processing runs automatically in the background. No manual work is needed.

🤖 5. Start Asking Questions

Go to the knowledge base → Click the AI Q&A Panel on the right.

Then ask any question, such as:

What is our product login process?

The AI answers by:

Retrieving the most relevant segments
Providing them as context to the model
Returning an accurate answer with citations

📌 6. View AI Citation Sources

Each answer includes:

📄 The referenced text chunk
🔍 The original document name
📌 Page number / section number (depending on format)
📘 Clickable link to jump to the source

This helps you verify accuracy easily.

🎯 7. Tips for Better Questions

Technique	Example
Limit the scope	“Answer only based on the login document”
Limit by time	“Explain the release workflow using the latest document”
Request citations	“Include all referenced segments”
Specify format	“Summarize in bullet points”

🔚 Summary

You now understand how to:

Create a knowledge base
Import documents
Let Pop automatically index them
Perform precise AI‑powered Q&A inside the knowledge base

Next chapter: building your first workflow.