8.7 Feedback

Pop provides a dedicated feedback panel that allows users to quickly report issues, submit suggestions, and share their experience during usage, helping the developers continuously refine the product.

This chapter explains how to submit feedback, how feedback is handled, and how to provide effective information so issues can be resolved more quickly.

1. Feedback Entry (Where to Submit)

You can access the feedback page from the following locations:

System Settings → Feedback
Top-right menu → Feedback & Support
"Submit Feedback" button on error pop-ups
"Report Issue" link when a workflow fails to run

Pop ensures that feedback entries are always easy to access, allowing users to report issues whenever needed.

2. Types of Feedback You Can Submit

The feedback system supports multiple categories. Choose the one that best matches your issue:

Type	Description
Feature Request	Requesting new features or UI improvements
Usage Issue	Function not working properly, bad experience
Bug Report	Crashes, errors, incorrect logic
Performance Issue	Lagging, slow loading, high CPU/memory usage
UI/Design Suggestions	Interface, layout, interaction improvements
Model Quality Issue	AI response incorrect or unexpected
Workflow Issue	Node execution failure, parameter errors
Other	Hard-to-categorize issues

Selecting the correct type helps developers identify issues faster.

3. What to Include in Your Feedback

To resolve issues more efficiently, we recommend including the following information:

Required:

Issue Description (What happened? What did you expect?)
Module/Location (e.g., Workflow Canvas / AI Chat / File Manager)

Screenshots or screen recordings (strongly recommended)
Error logs (copy logs from any error pop-up)
Steps to reproduce (How to trigger the issue? Does it happen consistently?)
System information:
- Operating system (macOS / Windows / Linux)
- Pop version
- Hardware info (if performance-related)

Example:

Issue: AI chat cannot load model
Location: AI Assistant → Multi-window mode
Steps to reproduce:
1. Open a second chat window
2. Switch to DeepSeek model
3. Shows "Model initialization failed"
Expected: DeepSeek should load normally
Environment: macOS 15.3 / Pop v1.2.4

The more details you provide, the faster your issue can be resolved.

4. How Feedback Is Handled

Pop follows a standardized feedback processing flow:

1. Feedback Received

The submission is recorded in the feedback system or issue tracker.

2. Categorization & Priority Assessment

Issues are graded based on:

Severity (Critical / High / Medium / Low)
Affected user scope (single / multiple users)
Reproducibility
Availability of workarounds

3. Processing & Fixing

Developers investigate, repair, or add the issue to the demand backlog.

4. Follow-up

For major issues, the team may contact the user for additional info.

5. Included in Updates

Fixes will be listed in release notes.

5. How to Get Faster Support

Provide screenshots, logs, and reproduction steps — these are crucial
Include Pop and OS version
For AI issues, include the model name
For workflow issues, attach your workflow.json if possible

6. Purpose of Feedback

User feedback directly influences the direction of Pop development:

Adjusting feature priorities
Speed of bug fixes
Decisions on new features
UI/UX design improvements
Improving MCP tools and workflow nodes

Most of Pop’s improvements come from real user input — your feedback is extremely valuable.

7. Summary

"Feedback" is one of the most important communication channels between Pop and its users. It enables user participation in co-building the product and drives continuous optimization.

Whenever you encounter a problem, discover a bug, or have a new idea — feel free to let us know.

Every piece of feedback helps make Pop better.