Website Assistant Overview

The Website Assistant is a key feature of the Pop ecosystem, providing two major capabilities for any website:

Website Analytics
Collects visitor page views, device information, traffic sources, real-time online users, and more — helping administrators understand user behavior and perform data analysis.
AI Customer Service
Integrates Pop’s AI and Knowledge Base features directly into your website, enabling automated Q&A, FAQ suggestions, knowledge-base‑driven responses, visitor history tracking, and analytics.

With a simple JavaScript SDK snippet, a website can instantly activate Pop’s analytics and AI assistant features with no backend development required.

Core Components

1. Site Management

Used to manage multiple website configurations, including:

Site name & domain
Timezone settings
Enable/disable analytics
Enable/disable AI assistant
Site-level SiteKey and embedding instructions

Each site has a unique SiteKey, used for identifying its data source.

2. Website Analytics

Website Analytics provides full‑chain visitor data collection, including:

🔹 Visitor Information

Unique visitors
Geographic location
Browser, OS, device type
Page duration, bounce behavior

🔹 Session Records

A user’s series of page views during one visit forms a “session.”

🔹 Real‑time Visitors

Administrators can see which users are currently browsing the website.

🔹 Traffic Trends

View daily, weekly, or monthly website traffic charts.

All data is collected automatically via the SDK — no additional code required.

3. AI Customer Service

AI Customer Service enables you to add an AI assistant widget at the bottom‑right corner of your website, offering:

Welcome messages and guided prompts
Custom avatar, theme, and position
Auto‑popup triggers (delay, scroll, etc.)
Responsive UI for mobile & desktop
Multi‑turn conversational AI
Knowledge‑base‑first answering
Fallback logic (fixed reply / AI answer)
FAQ quick‑actions
Conversation history and visitor analytics

The assistant UI is consistent with Pop’s built‑in chat interface.

4. FAQ Management

Administrators can maintain a FAQ list for each site:

Question and answer (Markdown supported)
Action type (direct reply, link navigation, etc.)
Whether to show on homepage
Tag categories
Sorting order
Enable/disable toggle

FAQ items will automatically appear in the AI assistant window.

5. Visitor & Conversation Analytics

Administrators can view each visitor’s:

Device, IP, and geographic location
Latest questions
Full conversation history
Session path

Customer service replies use built‑in or custom AI models.

6. Embedded SDK

Enable all features by adding the following script:

<script
  src="https://connect.popllm.com/sdk.js"
  data-key="YOUR_SITE_KEY"
></script>

The script automatically activates:

Website analytics
AI assistant
FAQ system
Triggers
Theme styles
Multi‑language UI

No extra frontend or backend code is required.

Usage Workflow

Create a site in the Pop admin panel
Copy the SDK snippet and embed it into your website
Enable analytics, AI assistant, and FAQ as needed
View visitor data and conversations in the admin panel

The entire setup takes only a few minutes.

The Website Assistant is an important external‑facing module of the Pop product suite. It provides administrators with data insights, offers instant help to website visitors, integrates deeply with the Knowledge Base and AI models, and forms a complete intelligent online service system.