7.5 Website Visitors
The “Website Visitors” page displays all visit records to your site, including visitor device info, location, visit time, access path, and behavior events.
This is one of the most frequently used pages in the Website Assistant and helps you quickly understand audience sources and browsing patterns.
1. Page Overview
After entering Website Assistant → Website Visitors, you will see a list of visitors that includes:
- Visitor ID (anonymous ID used to distinguish users)
- Session count
- Device information (brand / system / browser)
- Geographic location (country, province/city)
- Last visit time
- Total session duration
- Page views (PV)
- Whether the customer service window was triggered
Example fields:
| Field | Description |
|---|---|
| CID | Automatically generated unique visitor ID |
| SID | Session ID for the current visit |
| Device | PC / Mobile / Tablet with brand normalization |
| Browser | Chrome / Safari / Edge, etc. |
| Location | Country and province/city |
| Last Visit | Last time this visitor accessed the site |
| PV | Number of pages viewed in this session |
| First Visit | Whether this is a new visitor |
2. Visitor Details
Click on any visitor record to open the Visitor Details page, which includes:
1. Basic Information
- Device model, screen resolution
- Operating system version
- Browser version
- IP and geographic information (masked for privacy)
2. Session List
Each visitor may have multiple sessions.
Click on a session to view:
- Session start/end time
- Duration
- Page visit sequence
- Whether customer service was triggered
- Button click / event triggers (future expansion)
3. Page Access Path
Shows the visitor’s browsing path, such as:
Home → Product Page → Documentation → Contact Us
Path analysis helps you understand:
- Where users stay the longest
- Where most users exit
- Which pages lack engagement
- Which steps have low conversion rates
3. Filtering Visitors
You can filter visitors using various conditions:
- Date range
- Country / City
- Device type
- Browser type
- New vs returning visitors
- Whether customer service was triggered
- PV count
Examples:
- View visitors who opened the customer service window
- View visitors from Shanghai
- View high-quality visitors who stayed for more than 5 minutes
- View new visitors from today
4. Visitor Insights
With visitor data, you can derive quick insights, such as:
1. Which pages are visited the most?
Helps determine whether your content meets user expectations.
2. Which devices dominate traffic?
Helps optimize UI—if mobile users are the majority, prioritize mobile layout.
3. Which cities generate the most traffic?
Useful for regional marketing or service allocation.
4. Do users visit at consistent times?
For example, visiting every evening suggests peak activity periods.
5. Customer Service Link
When visitors interact with the AI customer service:
- Conversation start time
- Number of conversations
- Conversation content (optional)
- Whether they navigated to other pages through customer service
All these are recorded in the visitor profile.
This helps evaluate:
- Whether customer service improved user experience
- Whether customer service encouraged further browsing
- Whether customer issues were resolved effectively
6. Summary
“Website Visitors” is one of the core analytical dashboards in the Pop Website Assistant. It helps you:
- Clearly understand user sources
- Analyze browsing behavior and navigation paths
- Identify problematic pages
- Optimize user experience
- Integrate with customer service for end-to-end behavior tracking